Privacy Policy

Koda & Blaze Group Pty Ltd
Trading as Free Rein Wellbeing and Free Rein Adventure

Last updated: 9th March 2026

At Koda & Blaze Group Pty Ltd, we respect your privacy and are committed to handling personal information in a lawful, respectful, and secure way.

This Privacy Policy explains how we collect, use, hold, disclose, and protect personal information through our services, website, social media pages, enquiries, and other business activities.

Who we are

Koda & Blaze Group Pty Ltd trades as Free Rein Wellbeing and Free Rein Adventure.

We provide services that may include counselling, therapeutic supports, group programs, outdoor and community-based supports, respite, workshops, events, and related business operations.

What information we collect

Depending on the nature of your enquiry, service, or interaction with us, we may collect personal information such as:

• your name
• phone number
• email address
• postal or residential address
• date of birth
• emergency contact details
• support person, nominee, guardian, or representative details
• NDIS-related information
• health or disability information relevant to providing safe and appropriate services
• service history, goals, support needs, preferences, and risk information
• payment or billing information
• communications with us, including enquiries, forms, emails, and messages
• photos, videos, incident records, feedback, or other records where relevant and lawful

If you contact us on behalf of another person, we may also collect information about that person where this is appropriate and authorised.

How we collect information

We may collect personal information in a number of ways, including when you:

• contact us by phone, email, website form, or social media
• complete an intake form, enquiry form, consent form, registration form, or service agreement
• submit a Facebook or Instagram lead form
• subscribe to our mailing list or marketing updates
• participate in our services, programs, events, or activities
• provide information to us directly
• authorise another person or organisation to provide information to us on your behalf
• interact with our website, advertising, or digital platforms

Where practical, we collect information directly from you. In some situations, we may collect information from a parent, carer, guardian, nominee, support coordinator, referrer, health professional, or other authorised person.

Why we collect and use information

We collect and use personal information so we can:

• respond to enquiries
• assess whether our services are suitable and safe
• deliver supports, programs, counselling, and activities
• communicate with participants, families, carers, nominees, and referrers
• manage bookings, administration, billing, and business operations
• meet legal, ethical, safeguarding, insurance, and compliance obligations
• manage risks, incidents, complaints, and feedback
• improve our services, systems, and client experience
• send service-related communications
• send marketing updates where you have asked to receive them, or where otherwise permitted by law

We aim to only collect information that is reasonably necessary for these purposes.

Website enquiries, Facebook lead forms, and email updates

If you complete a form through our website, Facebook, or Instagram, we may use the information you provide to contact you about your enquiry.

If you choose to receive updates from us, we may also use your information to send you email updates about future programs, events, services, or adventures offered by Free Rein Wellbeing or Free Rein Adventure.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email, or by contacting us directly.

Submitting an enquiry form or lead form does not guarantee a place in a program or service.

Who we may disclose information to

We may disclose personal information where reasonably necessary to provide our services or run our business, including to:

• workers, contractors, and authorised representatives within our organisation
• referrers, support coordinators, nominees, carers, or guardians, where authorised or appropriate
• health professionals or allied professionals involved in your care or support
• service providers who help us operate our business systems
• payment processors, bookkeeping or accounting providers
• software and digital platform providers
• insurers, legal advisers, auditors, or regulators
• emergency services or other authorities where needed for safety
• government bodies or agencies where required by law

We may also disclose information where:

• you have consented
• the disclosure is required or authorised by law
• it is necessary to lessen or prevent a serious threat to life, health, or safety
• safeguarding, child safety, mandatory reporting, or reportable conduct obligations apply

We do not sell personal information.

Direct marketing

We may use personal information to let you know about services, programs, events, or opportunities that may interest you, but only where you have consented or where otherwise permitted by law.

If you do not want to receive marketing communications, you can opt out at any time by:

• clicking the unsubscribe link in an email
• contacting us and asking to be removed from marketing communications

Opting out of marketing will not stop us from sending important service-related communications where needed.

Overseas disclosure

Some of the digital tools and service providers we use may store or process personal information outside Australia.

This may include website, cloud, email, CRM, marketing, or advertising platforms used to support our operations, communications, and lead generation.

Where this occurs, we take reasonable steps to work with reputable providers and to protect personal information appropriately.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

• secure digital systems and passwords
• access controls and user permissions
• secure paper record storage
• use of appropriate platforms and business systems
• staff training and confidentiality requirements
• procedures for reporting and responding to privacy breaches

Despite our efforts, no method of electronic transmission or storage is completely risk-free.

Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details below.

In some cases, the law may allow or require us to refuse access. If that happens, we will explain the reason where we can.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it.

Please provide as much detail as possible about your concern.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

Contact us

For privacy enquiries, requests, or complaints, please contact:

Koda & Blaze Group Pty Ltd
Trading as Free Rein Wellbeing and Free Rein Adventure
310 Quarry Road Yallourn North VIC 3825
support@freereinadventure.com.au
03 4137 8312
https://freereinadventure.com.au